Received from: FDA
Congress recognises that measuring productivity in the public sector is inconsistent, with no clear definition due to the complex nature of what public services deliver and how outcomes are measured and attributed. Too often, the debate on productivity simply focusses on reducing input.
Similarly. the government’s approach to digital and AI has been driven primarily by cost-cutting, as we saw in the recent spending round with cuts of 15 per cent to the government departments admin budgets by 2030, expected to deliver “leaner, more productive, and more efficient public services”.
Congress welcomes the opportunity that AI and digital can play in transforming public services. Research conducted by the FDA showed that most members were positive about better use of technology. Done well, innovation could make public service jobs more fulfilling, improve services, and deliver better value for money. However, implementation is crucial.
Congress recognises that a strategy only to deliver short term savings would not realise the long-term benefits provided by new technology and could lead to disengagement and opposition from public servants. FDA’s survey revealed that 90 per cent of respondents had not been consulted about the use of AI and 70 per cent had not received any training.
Congress calls on the General Council to:
i. work with affiliates, academics and Govt to help develop a more robust methodology on measuring public sector productivity
ii. continue to combat myths around productivity and hybrid working
iii. ensure that worker involvement and consultation remain at the heart of the TUC approach to digital and AI.
FDA